If the modem installation seems successful and you have two solid green lights on your modem but are still receiving the error message- 680: No dial tone, then:
- If you have an internal 56k modem please disable the modem as follows
- Right click on the My Computer Icon on your desktop and then select Properties
- If you have a Device Manager tab along the top select this, otherwise select the Hardware tab along the top and then click on the Device Manager button
- In the Device Manager click on the + sign on the Modem selection and then...
- Identify and right click your modem icon and select Disable / Properties and then Disable in this Hardware Profile
- After you have completed this, close down the Device Manager and then restart your computer and try to reconnect to the Broadband connection.
