Setting Default Connection

Setting Default Connection

Go to My Computer/Control Panel/ Internet Options or in Internet Explorer go to Tools/Internet options as above

Click Connections tab. Highlight ADSL connection (customer will have chosen connection name) and click Set Default button. Click on Apply and then OK

winipcfg

winipcfg - Win 95/98/ME

To check which settings a user has in their network configurations use the winipcfg command from the DOS prompt. To use it follow these steps:
1. Go into the Start menu and click Run.
2. Type winipcfg into the box that appears and click OK.

3. This will bring up this box:

4. Click the More Info button at the bottom right. This will expand the box to what is shown below:

Check on Ethernet
· Host IP Address ( IP Address) – as per Non Nat IP addressing note in Call-it
· Subnet Mask – as per Non Nat IP addressing note in Call-it
· Default Gateway – as per Non Nat IP addressing note in Call-it
· DNS Servers – 212.38.173.189 and 212.38.173.190 (Click on tab to right of field to view 2nd choice)

Note: To copy right click on title header (to the right of IP Configuration) select copy and save in Word or Notepad.



Check on USB - if connected but unable to view web pages.
· Host IP Address – as per IP address in subscription window in Call-it
· Subnet Mask – automatically assigned
· Default Gateway – should be same as Host IP
· DNS Servers – 212.38.173.187and 212.38.173.188 or 212.38.173.189 and 212.38.173.190

IPCONFIG

ipconfig - Windows 2000/NT

You have to use ipconfig to get the same information. In order to do this, follow these steps:


1. Go to the Start menu, Run, then the Command Prompt.
2. Type "ipconfig /all"

Check on Ethernet
· Host IP Address ( IP Address) – as per Non Nat IP addressing note in Call-it
· Subnet Mask – as per Non Nat IP addressing note in Call-it
· Default Gateway – as per Non Nat IP addressing note in Call-it
· DNS Servers – 212.38.173.189 and 212.38.173.190

Check on USB- if connected but unable to view web pages.
· Host IP Address – as per IP address in subscription window in Call-it
· Subnet Mask – automatically assigned
· Default Gateway – should be same as Host IP
· DNS Servers – 212.38.173.187and 212.38.173.188 or 212.38.173.189 and 212.38.173.190


In order to copy result into notepad:

1. Go to the Start menu, Programs, then the Command Prompt.
2. Type ipconfig /all > c:\ipconfig.txt
3. Then type notepad c:\ipconfig.txt
3. This will open up a notepad window similar to the following:

Ping Test

Ping Test

Ping is a connectivity test of whether a remote machine is powered on and has an active network interface. It works by sending a small "packet" of data to a server to see if you get a response. The Ping program shows, in milliseconds, how fast the server "replied" to your Ping. It also shows if you lose any packets or "timeout" before receiving the reply from the server. The RTT ( Round Trip Time) is shown in ms (milliseconds) and anything under 100 is very good, up to 400 are typical, over 400 can indicate a problem but can be due to attempting to ping a distant site, say in Australia

How To Ping

In Win95/98/ME go to Start/ Run/ type “command” click OK.
In Win 2000/NT go to Start/ Run/ type “cmd” click OK.
This brings up the command prompt window.
Type “ping ***.***.***.***” ( the IP address you want to test connectivity to)
If successful it will return as per example

If unsuccessful it will return as per example
C:\>ping 212.38.173.200
Pinging 212.38.173.200 with 32 bytes of data
"reply from 212.38.173.4: Destination host unreachable.""reply from 212.38.173.4: Destination host unreachable.""reply from 212.38.173.4: Destination host unreachable.""reply from 212.38.173.4: Destination host unreachable."
Or
"request timed out.""request timed out.""request timed out.""request timed out."
This tells us whether or not the user traffic is able to get through to the target IP address and allows us to troubleshoot connection problems

Error 797

---The connection failed because the modem or other connecting device failed---

Solution:

* Restart your computer and wait until all applications have completely loaded before trying to reconnect.
* Check the connection to make sure it is using our modem – to do this go to “network connections” in control panel and right click on the Onetel BB connection and selecting “properties”. If the modem is installed it will be listed under the “connect using” header. Highlight it and click “OK”
* If your problem has still not been resolved reinstall modem drivers.

LINK SYS ROUTER

Type 192.168.1.1 at the address bar of internet explorer

Type admin and admin for the username and password

Then enter the following settings:
Encapsulation: PPPoA
VPI / VCI: 0 / 38
Multiplexing: VC-MUX

Username: as provided by ISP

Password: as provided by ISP

Keep the Connection settings as it is
Host name: leave it blank
Domain name: leave it blank
MTU: select Automatic
Local IP address: 192.168.1.1
Subnet mask: 255.255.255.0
Local DHCP Server: select enabled
Time Zone: (GMT) England / Greenwich

Click on Save Settings

No need to restart

Netgear Setup DG-834

Netgear Setup DG-834

The router has a default IP address of 192.168.0.1, and browsing to http://192.168.0.1 over the network connection accesses the web configuration. The first thing the router will ask for is a username and password - which are admin and password. The recommended way to configure the router is via the set-up wizard.

Pressing the Next button results in the router auto detecting a PPPoA connection and determining the standard VPI/VCI of 0/38. At this point the hardest part of the set-up is typing in your username and password. There is an Idle Timeout field which by default is set to five. Unless you want the connection dropping out on you a lot then it is recommended to set a value of zero in this field.

Enter your ISP username and password I cannot see how it can be made much easier. The Test button will launch a pop-up browser window, which if everything is working will browse to http://www.netgear.com as a confidence check that everything is working. To store the settings simply click Apply.

MAC Outlook Express 5

Setup Instructions for MAC Outlook Express 5
Outlook Express 5

1. Open Outlook Express 5 for Mac. Click on Tools, then click Accounts

2. In the Accounts windows, click the Mail tab then click New

3. The Account Setup Assistant will start. First enter you name as you would like it to appear to your e-mail recipients in the Display Name field then click the right arrow to continue.


4. Next, enter your e-mail address in the E-mail address field. Click the right arrow to continue.


5. Enter the mail.onetel.net.uk, in the Incoming mail server field. Next, enter mail.onetel.net.uk, in the Outgoing mail server field. Click the right arrow to continue.


6. Next, type your user name in the Account ID field in lowercase. Your user name is the name before the "@" symbol in your e-mail address. You may enter your password in the Password field and place a check in Save password. This will permit you to check for e-mail without having to enter your password every time. Click the right arrow to continue.

7. Type a simple name to distinguish your e-mail account settings in the Account name field then click Finish. Your e-mail settings are complete.


8. If you wish to use Internet news, click on the News tab in the Accounts window then click New.

9. Select your E-mail account from the drop-down list then, if you wish, type in your organization in the Organization field. Click the right arrow to continue.


10. Enter news.onetel.net.uk in the News server field. Do not check My news server requires me to log on. Click the right arrow to continue.


11. Enter a simple name to distinguish your Internet news settings in the Account name field then click finish. Your Internet news settings are complete.

MAC X Mail

MAC X Mail Wizard

Double-click the Mail icon.

From the Mail menu, choose Preferences.

3. Click the arrow box on the Check accounts for new mail pop-up list and choose Manually
Click the Create Account button.

5. Click the arrow box on the Account Type pop-up list and choose POP Account.

In the Description field, type in your e-mail address.
In the E-mail Address field, type in your e-mail address.
In the Full Name field, type in your name.
In the Host name field, type in mail.onetel.net.uk
In the User name field, type your OneTel.Net username (everything before the @ sign).
13. Click on the Account Options tab.
Check the box next to Delete messages on server after downloading.
Click on the OK button.

DLink

Open Internet Explorer window and in the address bar type in 192.168.1.1
Type username as admin and password as admin as well and click on the Login button
In the next window click on the Setup tab and then the Connection button under WAN Setup. Depending upon the model of your D-Link router any one of the two screens below will appear.

Or

Configure the following settings in the window:
Type: Set the connection Type to PPPoA
Name: Type a name for the connection. (for example Talktalk)
Options: Keep NAT and Firewall checked.
Encapsulation: Set to VC, make sure LLC is not selected.
Username: Type your account username
Password: Type your account password (make sure there is no case or spelling mismatch)
Keep Alive: Leave default values, do not change.
Max Fail: Leave default values, do not change.
MRU: Leave default values, do not change.
MTU: Change to 1458
Set Route: Check the option to enable set route
VPI: 0
VCI: 38
QoS: Leave default values, do not change.
PCR: Leave default values, do not change.
SCR: Leave default values, do not change.

Now click on Apply. (Please note that it may take upto 5 minutes to apply the new settings)
Now click on the Status tab on the top and then Connection Status button on the left side. Connection information will be displayed under the WAN section

Incase the status says disconnected, please note the Disconnect Reason. If it is related to username or password please go back to the earlier step (under Setup and Connection) and change the username and password there.
Click on the Tools tab on the top, then click on System Commands on the left. Click on the Save All button to permanently save the changes

Once you see the confirmation message that the settings have been saved permanently, close the window. You can now use your browser to connect to different websites.

Belkin Router

The Internet light – should be solid green
The Syn light (or Tel.) light – should be solid green
Lan light – indicates if connected to computer with ethernet cable
Wireless light – indicates if connected with wireless USB adaptor
On pointing your web browser at http://192.168.2.1, you should see the router login page below. As no password is set by default, you simply need to click the submit button.

To set up the router, click the Wizard link on the top menu bar.


For a UK ADSL connection, you will need to select PPPoA (Routing mode, for multiple PCs) even if you are only going to connect a single computer, then click the next button.

Type the OneTel Username and Password and verify the Password and type VCI and VPI settings.

Click next again to continue to the next phase in the wizard.

The next step does not actually require the user to enter any information, it is simply a summary screen of what you have entered so far, and allows you to verify that you have the details correct. Click the Apply button to store these settings in the router

It may take up to 5 minutes to save and update the settings. Once completed, you will see, "Connected" on the top right side of the window. Once you see that close this window and open your browser window to go to any website.

Error 734

Click Start, point to Settings, and then click Network and Dial-up Connections.

NOTE: For Windows Server 2003, click Start, point to Control Panel, and then point to Network Connections.
2. Right-click the appropriate dial-up networking connection, and then click Properties.
3. Click the Networking tab, and then click Settings.
4. Click to clear the Negotiate multi-link for single link connections check box (if it is selected).
5. Click OK, and then click OK.
6. Double-click the connection, and then click Dial. • If this procedure resolves the issue and you can establish a dial-up connection, you do not have to follow the remaining steps in this article.
• If this does not resolve the issue and you cannot establish a dial-up connection, go to step 7 to continue to troubleshoot this issue.

7. Right-click the connection, and then click Properties.
8. Click the Security tab.
9. Under Security options, click Allow unsecured password in the Validate my identity as follows box, and then click OK.
10. Double-click the connection, and then click Dial to verify that you can establish a dial-up connection.

Error 691

Username and password not recognised


* Restart computer and retype username and password – if doesn’t work then

* Create new connection – if doesn’t work then,

* Connect using bt_test@startup_domain -- if connected -

* click on “disconnect” - change to original username and p/w and connect

BROADBAND BASIC ROUTER SETTINGS

Virtual Circuit Identifier – VCI 38

Virtual Path Identifier – VPI 0

Connections Type PPPoA

ADSL Modulation Auto / G.DMT / ANSI T1.413

Encapsulation Mode VC MUX

Authentication CHAP

IP Address Settings Automatic or Dynamic

Modulation Type G.DMT or Auto

Primary DNS Server 62.24.199.13(TalkTalk) 212.67.120.148(OneTel)

Secondary DNS Server 62.24.199.23(TalkTalk) 212.67.96.129 (OneTel)

Copy From The Server in Outlook Express

Copy From The Server in Outlook Express

1. Open Outlook Express.
2. Click on Tools, then Accounts.
3. Highlight the Onetel email address, and click on Properties.4. Click on the Advanced Tab

About half way down that window it will have a box you can tick that says "Leave a copy of the message on the server". If this is ticked, then untickit.

Clear Temporary Internet files

Clear Temporary Internet files. Delete cookies, temporary Internet Files, Objects and History in Internet Explorer. Here are the steps:
1. Open Internet Explorer.
2. Click Tools, and click Internet Options.
3. Select General tab, and in the Temporary Internet files window, click Delete Cookies, and click OK.
4. In the same window click Delete Flies, check the "Delete all offline contents" box and click OK.
5. In the same window click Settings, and click View Objects.
6. Delete all objects files there.
7. Return to the General tab, and in the History window, click Clear history, and click OK.Connect to the internet to see if the issue is solved

Reset the Privacy settings.

Reset the Privacy settings.
1. Open Internet Explorer.
2. Go to the menu bar. Click Tools->Internet Options -> Go to the Privacy tab.
3. Adjust the spin button to Medium or Low.
4. Click OK.
5. Close the Internet Explorer window and open another one.Try again now.

Reset the Security settings

Reset the Security settings.
1. Open Internet Explorer.
2. Go to the menu bar. Click Tools->Internet Options. Go to the Security tab.
3. Click the Internet icon that displays as a globe.
4. Click the Custom Level button.
5. In the "Reset to" drop down box, select Medium or Medium-low.
6. Click the Reset button beside it.
7. Click Yes if there is a warning and click OK twice.
8. Close the Internet Explorer window and open another one. Try again now.

Reset Internet Explorer settings

Reset Internet Explorer settings.
1. Open Internet Explorer.
2. Go to the menu bar. Click Tools->Internet Options, and go to the Programs tab.
3. Click the "Reset Web Settings" button.
4. Go to the Advanced tab and click the "Restore Default" button.
5. Click OK
6. Try again now.

Configuring Eudora 5:

Configuring Eudora 5:
1. Open Eudora.
2. Go to Tools and select Options.
3. Click on the Getting Started tab.Real name = Your NameReturn Address = Your E-mail AddressMail Server (Incoming): www.YourDomain.comLogin Name: (username)SMTP server: whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com)
4. Click on Checking mailMail Server = www.YourDomain.comLogin Name: (username)Both "Save Password" and "Send on check" should be checked.
5. Click on Incoming MailServer Configuration = POPUncheck "Leave Mail on Server"
6. Click on Sending MailReturn Address = Your email addressDomain to add to unqualified address = leave blankSMTP Server = whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com)Leave the three checkboxes checked.
7. Click OK
8. You have successfully configured Eudora!
Setting Eudora to not save copies of your messages on the server:
1. Open Eudora
2. Click on Tools in the top Menu Listing, then select Options.
3. In Settings you will see icons on the left and the windows for the icon on the right. This is where you initially setup your mail account. Select Incoming Mail on the left and the window for it will open on the right.
4. Once you are under Incoming Mail, look for the box that says "Leave Mail on Server" If this box is checked, uncheck it.

Configuring Eudora 4

Configuring Eudora 4
1. Open Eudora.
2. Go to Tools and select Options.
3. Click on the Getting Started tab.POP Account = (username)@www.YourDomain.comReal name = Your NameReturn Address = Your E-mail Address
4. Click on Personal InfoPOP Account = (username)@www.YourDomain.comReal name = Your NameReturn Address = Your E-mail Address
5. Click on HostsPOP Account = (username)@www.YourDomain.comSMTP = whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com)
6. Click OK You have successfully configured Eudora!

Configuring Netscape 4 Mail

Configuring Netscape 4 Mail
1. Open Netscape.
2. Go to Edit and select Preferences.
3. Click on the "+" sign next to Mail and Newsgroups.
4. Click on Identity and fill in the information. You will not need to put anything in the organization or signature file.
5. Click on Servers.
6. Where it says Incoming mail server, if there is anything there, click on it and remove it. If nothing is there, then go to step 7.
7. Press Add.
8. In the general tab:Server Name = www.YourDomain.comServer Type = POP3 ServerUser Name = your usernameYou can also check off, save password if you prefer.Also check off "check for messages every 10 minutes", then press OK.
9. Now go to Outgoing mail server and input the following:Outgoing mail (SMTP) server = whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com)Outgoing mail server user name = your username
10. Press OK. You have successfully configured Netscape 4 Mail!

Configuring Netscape 6 Mail

Configuring Netscape 6 Mail
1. Open Netscape.
2. Go to Tasks and select Mail and Newsgroups.
3. If the Account Wizard does not immediately pop up, go to the Edit menu and select Mail and Newsgroup Account Settings. Click New Account.
4. Select ISP or email Provider. Click Next.
5. Enter your Name and Email Address. Click Next.
6. Select POP for the type of mail server. Enter www.YourDomain.com for Incoming Server.
7. If this is your only mail account, enter whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com) for Outgoing Server. If you have an existing mail account and want to change the Outgoing Server, you may change it after finishing the wizard. Click Next.
8. Enter your Username. Click Next.
9. Give your account a name. Click Next.
10. Click Finish. You have successfully configured Netscape 6 Mail!

Configuring Netscape 7 Mail

Configuring Netscape 7 Mail
1. Open Netscape.
2. Go to Window and select Mail and Newsgroups.
3. If the Account Wizard does not immediately pop up, go to the Edit menu and select Mail and Newsgroup Account Settings. Click Add Account.
4. Select Email Account. Click Next.
5. Enter your Name and Email Address. Click Next.
6. Select POP for the type of mail server.
7. Enter www.YourDomain.com for Incoming Server.
8. If this is your only mail account, enter whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com) for Outgoing Server. If you have an existing mail account and want to change the Outgoing Server, you may change it after finishing the wizard. Click Next.
9. Enter your Username. Click Next.
10.Give your account a name. Click Next.
11. Click Finish. You have successfully configured Netscape 7 Mail!

Configuring Outlook 97

Configuring Outlook 97
1. Go to Tools
2. Select Services.
3. Press Add and Select Internet E-mail.
4. Click OK.
5. Name to refer to = NetCo Services
6. Name = Your name.
7. Leave organization blank or fill in if desired
8. E-mail Address = your e-mail address. (ex: info@YourDomain.com)
9. Click on Servers
10.Outgoing mail server = whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com)
11. Incoming mail server = www.YourDomain.com
12.Account Name = your username
13.Password = your password
14.Do Not Check "Logon using secure password authentication"
15.Press Apply
16.Press OK
17.Press OK again You have successfully configured Outlook 97!

Configuring Outlook 2000 and Outlook Express

Configuring Outlook 2000 and Outlook Express
1. Open Outlook Express.
2. Go to Tools and select Accounts.
3. Click on the Mail tab.
4. If you have an existing account under this and want to remove it, then click on it once and hit remove. If you don't have any accounts under this, then go to step 5.
5. Click on Add and select Mail.
6. Put in your real name when it asks for display name, then press next.
7. Put in your e-mail address, then press next. (ex: info@YourDomain.com)
8. "My incoming mail server is a POP3 server."
9. Your incoming mail server will be www.YourName.com.
10.Your outgoing (SMTP) server will be whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com) Press next.
11.Account name will be your username, and password will be your password, then press next.
12.Then press finish.
13.Now press close on the Internet Accounts. You have successfully configured Outlook or Outlook Express!

Outlook 2002 (XP)

Configuring Outlook 2002 (XP)
1. Open Outlook.
2. Go to Tools and select E-mail Accounts.
3. Click Add a New E-mail Account.
4. Click Next.
5. Choose POP3.
6. Click Next.
7. Your Name = Your Full Name.
8. E-mail Address = Your e-mail address (ex: info@YourDomain.com)
9. Incoming Mail = www.YourDomain.com
10.Outgoing Mail = Whatever your ISP provides (ex: smtp.yourISP.com or mail.yourISP.com)
11.Username = your username
12.Click Next.
13.Press Finish. You have successfully configured Outlook 2002

Error 797

Error 797: The connection failed because the modem or other connecting device failed

• This can be resolved by following these steps:
• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• If your problem has still not been resolved uninstall and reinstall your Broadband modem

Error 680 and both modem lights are solid green

Error 680 and both modem lights are solid green

If the modem installation seems successful and you have two solid green lights on your modem but are still receiving the error message- 680: No dial tone, then:

• If you have an internal 56k modem please disable the modem as follows
  
• Right click on the My Computer Icon on your desktop and then select Properties
• If you have a Device Manager tab along the top select this, otherwise select the Hardware tab along the top and then click on the Device Manager button
• In the Device Manager click on the + sign on the Modem selection and then...
• Identify and right click your modem icon and select Disable / Properties and then Disable in this Hardware Profile
• After you have completed this, close down the Device Manager and then restart your computer and try to reconnect to the Broadband connection.

Error 678

Error 678 -The Computer You Are Dialing Into Is Not Answering

This error normally occurs when using Windows XP. This can be resolved by following these steps:

Windows XP

1. Restart your computer and wait until all applications have completely loaded before trying to reconnect.
2. Click on the Start Menu and then select Run. In the box which appears type the word command in order to open the command prompt and then click OK. In the black command prompt window, type netsh interface ip reset log.txt and click on Enter on your keyboard. Then type exit into the command prompt and then click on Enter on your keyboard. Now restart your computer and reconnect to the Internet.

Recreate the Dial Up Connection as described

1. Windows 98 & Windows ME: On your computers desktop click My Computer and then double click on the Dial-Up Networking folder. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up

Windows 2000

1. Click Start then Control Panel then Network and Dial-up Connections. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up

Windows XP

1. Click Start then Control Panel then Network Connections. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up

Error 650/721/718

Error 650/721/718

The most likely reason for one of the above errors is a Network Problem. In this case follow these steps:

• After receiving this error wait 15 minutes and then restart your computer. Once it has restarted wait until all applications have completely loaded before trying to reconnect.
• On this option you will be informed of any Network Outages we may be experiencing. In the rare case that we are experiencing a Network Outage please be assured we will be working on the problem to restore service as soon as possible. Please be patient.
• If there are no network outages being reported the problem may originate from your computer. In this case recreate your Internet Dial Up Connection
• If your problem has still not been resolved uninstall and reinstall your Broadband modem. For information on how to do this click on your modem

Error 645

Error 645 - Internal Authentication Error

• This problem tends to occur when using Windows 98 or Windows ME. This can be resolved by following these steps:
• Recreate the Dial Up Connection as described
• Windows 98 & Windows ME: On your computers desktop click My Computer and then double click on the Dial-Up Networking folder. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up
• Windows 2000: Click Start then Control Panel then Network and Dial-up Connections. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up
• Windows XP: Click Start then Control Panel then Network Connections. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up
• Windows 95/98 - This error can occur if the Require encrypted password option is enabled on the Server Types tab in the connection’s properties, or an incorrect user name or password have been entered.

Error 633

Error 633 -The port is already in use / not configured for Remote Access Dialout

• This error can be best remedied by:

• A restart of your computer tends to resolve 50% of cases with this error message
• Disable any Firewall Software and try to connect again...
• Recreate the Dial Up Connection
• Try uninstalling and reinstalling the Modem.

Error 631

• Error 631 -The port was disconnected by the user

• Usually this is a one-off glitch which happens when the Connection Progress is interrupted by the user or another program on the PC. In order to resolve this:
• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Recreate the Dial Up Connection
• Windows 98 & Windows ME: On your computers desktop click My Computer and then double click on the Dial-Up Networking folder. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up
• Windows 2000: Click Start then Control Panel then Network and Dial-up Connections. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up
• Windows XP: Click Start then Control Panel then Network Connections. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL).
• If you cannot find an icon for One Tel Broadband here you can manually set up

Error 629

This can be resolved by following these steps:

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Recreate the Dial Up Connection as described
• Windows 98 & Windows ME: On your computers desktop click My Computer and then double click on the Dial-Up Networking folder. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for One Tel Broadband here you can manually set up
• Windows 2000: Click Start then Control Panel then Network and Dial-up Connections. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL). If you cannot find an icon for OneTel Broadband here you can manually set up
• Windows XP: Click Start then Control Panel then Network Connections. You should then be able to see the One Tel Broadband connection icon (this may also be called Internet ADSL).
• If you cannot find an icon for One Tel Broadband here you can manually set up
• If your problem has still not been resolved uninstall and reinstall your Broadband modem.

Error 619

Error 619 - The port was disconnected

This can be resolved by following these steps:

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Check your modem and phone cables are connected securely.
• If your problem has still not been resolved uninstall and reinstall your Broadband modem

Smartax mt882 Modem

* Is a Router/Modem.
* When trying to install using the USB connection you may get a message telling you to uninstall the USB Drivers. If that happens the steps are:
From the Windows 'Start' menu.
Right click 'My computer'.
Select 'Properties'.
Then the 'Hardware' tab.
Then 'Device Manager'.
Expand the 'Universal Serial Bus Controllers.
In turn, right click on each 'Root Hub' and 'Controller' selecting 'Uninstall.
When you have uninstalled all of them run the TalkTalk setup disk again.
Alternatively, you may try these USB Drivers SmartAX MT882 Drivers (to USB)
* Both USB and LAN can be used at the same time enabling two PC's to run off the Router/Modem.
* The software in the Router/Modem has a default Username and Password. These are reset to your Username and Password when you set up using the setup disk.
* If the Router/Modem is switched off at the plug, or the 'Reset button' is pressed, the default Username and Password are reinstated. Thus preventing connection to the Internet.
* If the default Username and Password in the Router/Modem are reinstated it is not necessary to reinstall with the setup disk.
* The default Username and Password in the Router/Modem allow the PC to connect to a page on the server.
Resetting the Username and Password in the Router/Modem.
* If, like myself, you switch off the bank of plugs to the PC etc. At night.
After installing your modem fom the TalkTalk 'Setup' CD
Open up your Browser and type in http://192.168.1.1/ (If you are using just the USB connection you may need to try http://192.168.1.2/ )
The Username and Password for the Page you are accessing, in the Modem/Router, are admin admin .
The page that displays shows the settings of your smartax mt882 Router/Modem.
Expand the 'Basic' submenu on the left hand menu and select 'WAN Settings'.
Click the Pencil icon that is on the top right (next to the dustbin).
Locate and change the default Username and Password (shown on the right hand side) to your TalkTalk Username and Password.
Saving your settings
Once it is working
Click the 'Save All' button found at the bottom of the left hand menu.
The Modem/Router is now set for your TalkTalk Username and Password.